CDigital Islamabad

CRM - Customer Relationship Management is an integrated approach to identifying, acquiring, and retaining customers. By enabling organizations to manage and coordinate customer interactions across multiple channels, departments, lines of business, and geographies, CRM helps organizations maximize the value of every customer interaction and drive superior corporate performance.

Today’s organizations must manage customer interactions across multiple communications channels—including the Web, call centers, field sales, and dealers or partner networks. Many organizations also have multiple lines of business with many overlapping customers. The challenge is to make it easy for customers to do business with the organization any way they want—at any time, through any channel, in any language or currency— and to make customers feel that they are dealing with a single, unified organization that recognizes them at every touch point.

CDigital is a CRM dealer who provides added value installation, setup, customization and consulting services.

Modern Accounting Business Solutions

We provide full enterprise accounting and business software that can include modern functionality such as web modules that allow customers to place orders and check order status on the internet.

Enterprise resource planning software, or ERP, combines them all together into a single, integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other. That integrated approach can have a tremendous payback. ERP vanquishes the old standalone computer systems in finance, HR, manufacturing and the warehouse, and replaces them with a single unified software program divided into software modules that roughly approximate the old standalone systems. Finance, manufacturing and the warehouse all still get their own software, except now the software is linked together so that someone in finance can look into the warehouse software to see if an order has been shipped. CDigital ERP software is flexible enough that you can install some modules without buying the whole package. Many companies, for example, will just install an ERP finance or HR module and leave the rest of the functions for another day.

Different departments all see the same information and can update it. When one department finishes with the order it is automatically routed via the ERP system to the next department. To find out where the order is at any point, you need only log in to the ERP system and track it down. The order process moves like a bolt of lightning through the organization, and customers get their orders faster and with fewer errors than before. ERP can apply that same magic to the other major business processes, such as employee benefits or financial reporting.

How We Work With You

CDigital provides a free consultation to determine what your business needs to run more profitably and efficiently. We then provide recommendations on what business software would best fit your needs and the cost.

If you feel our proposed solution is a match for your needs, we work with your in-house staff to provide a turn-key installation and setup to meet your specific needs. We then provide training and support services along with the vast Microsoft Business Solution support network. Contact us for more information.